Yayın:
An integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul

Basit öğe sayfası
dc.contributor.authorCelik, Erkan
dc.contributor.authorBilisik, Ozge Nalan
dc.contributor.authorErdogan, Melike
dc.contributor.authorGumus, Alev Taskin
dc.contributor.authorBaracli, Hayri
dc.contributor.institutionauthorTAŞKIN, Alev
dc.contributor.institutionauthorBİLİŞİK, Özge Nalan
dc.date.accessioned2026-06-27T13:22:49Z
dc.date.issued2013
dc.description.abstractIn this paper, the problems of public transportation customers in Istanbul are addressed and their satisfaction levels are evaluated by using customer satisfaction survey and statistical analysis. A novel interval type-2 fuzzy MCDM method is proposed based on TOPS'S and GRA, to evaluate and improve customer satisfaction in Istanbul public transportation. Then, the criteria need to be improved are determined and different improvement suggestions are made for all public transportation firms. (c) 2013 Elsevier Ltd. All rights reserved.en
dc.description.urihttps://doi.org/10.1016/j.tre.2013.06.006
dc.identifier.doi10.1016/j.tre.2013.06.006
dc.identifier.eissn1878-5794
dc.identifier.endpage51
dc.identifier.issn1366-5545
dc.identifier.startpage28
dc.identifier.urihttps://hdl.handle.net/20.500.14981/52404
dc.identifier.volume58
dc.identifier.wos000324723800002
dc.language.isoeng
dc.publisherPERGAMON-ELSEVIER SCIENCE LTD
dc.relation.ispartofTRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW
dc.subjectInterval type-2 fuzzy sets
dc.subjectGRA
dc.subjectTOPSIS
dc.subjectCustomer satisfaction
dc.subjectPublic transportation
dc.subjectIstanbul
dc.subjectGREY RELATION ANALYSIS
dc.subjectGROUP DECISION-MAKING
dc.subjectSERVICE QUALITY
dc.subjectPERFORMANCE
dc.subjectCONSUMPTION
dc.subjectSELECTION
dc.subjectMODEL
dc.subjectCONSEQUENCES
dc.subjectDETERMINANTS
dc.subjectBusiness & Economics
dc.subjectEngineering
dc.subjectOperations Research & Management Science
dc.subjectTransportation
dc.titleAn integrated novel interval type-2 fuzzy MCDM method to improve customer satisfaction in public transportation for Istanbul
dc.typeArticle
dspace.entity.typePublication
local.import.sourceWOS

Dosyalar

Koleksiyonlar

Yayınlar