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Measuring the impact of ICT labour on the efficiency of Turkish retail businesses: a stochastic frontier analysis

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dc.contributor.authorGonel, Feride
dc.contributor.authorTastan, Huseyin
dc.date.accessioned2026-06-27T15:20:07Z
dc.date.issued2025
dc.description.abstractThis study examines the impact of information and communication technologies (ICTs) on efficiency in the Turkish retail trade sector using firm-level data. We employ a stochastic frontier model to analyse the effect of ICT labour and traditional non-ICT labour on productivity. Results indicate that Turkish retail firms operate with constant returns to scale and a labour-intensive technology. ICT labour has a positive effect on the technical efficiency of retailer firms, with a contribution comparable to that of non-ICT labour. Empirical results also suggest that, compared to large firms, small and medium-sized firms exhibit slightly higher technical efficiency.en
dc.description.urihttps://doi.org/10.1504/gber.2025.147180
dc.identifier.doi10.1504/gber.2025.147180
dc.identifier.eissn1745-1329
dc.identifier.endpage107
dc.identifier.issn1097-4954
dc.identifier.issue1
dc.identifier.startpage84
dc.identifier.urihttps://hdl.handle.net/20.500.14981/69855
dc.identifier.volume33
dc.identifier.wos001551746300005
dc.language.isoeng
dc.publisherINDERSCIENCE ENTERPRISES LTD
dc.relation.ispartofGLOBAL BUSINESS AND ECONOMICS REVIEW
dc.subjectinformation and communication technologies
dc.subjectICT
dc.subjectproductivity
dc.subjectretail trade
dc.subjectwholesale trade
dc.subjecte-commerce
dc.subjectTurkey
dc.subjectsmall-sized firms
dc.subjectFIRM-LEVEL EVIDENCE
dc.subjectINFORMATION-TECHNOLOGY
dc.subjectPERFORMANCE
dc.subjectCOMPUTERS
dc.subjectGROWTH
dc.subjectBusiness & Economics
dc.titleMeasuring the impact of ICT labour on the efficiency of Turkish retail businesses: a stochastic frontier analysis
dc.typeArticle
dspace.entity.typePublication
local.import.sourceWOS

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