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Call Management in High Performance Outbound Interactive Voice Response Management System

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dc.contributor.authorBarutcu, Murat
dc.contributor.authorAbanoz, Huseyin
dc.contributor.authorErbas, Mustafa Ozgur
dc.date.accessioned2026-06-27T13:59:16Z
dc.date.issued2016
dc.description.abstractOrganizations need to announce activities (e.g meetings), run polls, give information, gather feedback about their business and make advertisements. With the improvements in IVR technology, fixed & mobile phones create a great opportunity to meet those needs. Mass-IVR System was designed with those facts and necessities as motive and it provides the ability to call millions of telecom subscribers, let them listen a designated voice message and collect their feedbacks in the form of Dual Tone Multi-Frequency (DTMF) codes. In this paper tools and techniques for call management in high performance outbound interactive voice response management system is explained.en
dc.identifier.endpage588
dc.identifier.isbn978-1-5090-1679-2
dc.identifier.startpage585
dc.identifier.urihttps://hdl.handle.net/20.500.14981/56285
dc.identifier.wos000391250900124
dc.language.isotur
dc.publisherIEEE
dc.relation.conference24th Signal Processing and Communication Application Conference (SIU)
dc.relation.ispartof2016 24TH SIGNAL PROCESSING AND COMMUNICATION APPLICATION CONFERENCE (SIU)
dc.subjectIVR
dc.subjectMass Calls
dc.subjectDTMF
dc.subjectAnnouncement
dc.subjectOptimization
dc.subjectEngineering
dc.titleCall Management in High Performance Outbound Interactive Voice Response Management System
dc.typeProceedings Paper
dspace.entity.typePublication
local.import.sourceWOS

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