Publication:
AN INTUITIONISTIC FUZZY APPROACH FOR EVALUATING SERVICE QUALITY OF PUBLIC TRANSPORTATION SYSTEMS

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2016

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item.page.editor

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WORLD SCIENTIFIC PUBL CO PTE LTD

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Proceedings Paper

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Abstract

Service quality evaluation has become a main area of interest for practitioners, managers, researchers and policy makers, who have inclined on the passengers' service. In this paper, intuitionistic fuzzy TOPSIS approach is applied to evaluate service quality of rail transit systems of Istanbul. A total of 6553 surveys are conducted and analyzed in seven rail lines with respect to 20 service qualities.

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UNCERTAINTY MODELLING IN KNOWLEDGE ENGINEERING AND DECISION MAKING

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978-981-3146-96-9

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Intuitionistic fuzzy sets , TOPSIS , service quality , rail transit lines , FRAMEWORK , SELECTION , Computer Science

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https://hdl.handle.net/20.500.14981/57186

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