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AN INTUITIONISTIC FUZZY APPROACH FOR EVALUATING SERVICE QUALITY OF PUBLIC TRANSPORTATION SYSTEMS

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dc.contributor.authorCelik, Erkan
dc.contributor.authorGumus, Alev Taskin
dc.contributor.authorAydin, Nezir
dc.date.accessioned2026-06-27T14:06:55Z
dc.date.issued2016
dc.description.abstractService quality evaluation has become a main area of interest for practitioners, managers, researchers and policy makers, who have inclined on the passengers' service. In this paper, intuitionistic fuzzy TOPSIS approach is applied to evaluate service quality of rail transit systems of Istanbul. A total of 6553 surveys are conducted and analyzed in seven rail lines with respect to 20 service qualities.en
dc.description.sponsorshipIUAS ( Istanbul Ulasim A.S.-Istanbul Transportation Corporation)
dc.identifier.endpage942
dc.identifier.isbn978-981-3146-96-9
dc.identifier.startpage936
dc.identifier.urihttps://hdl.handle.net/20.500.14981/57186
dc.identifier.volume10
dc.identifier.wos000417158200145
dc.language.isoeng
dc.publisherWORLD SCIENTIFIC PUBL CO PTE LTD
dc.relation.conference12th International Conference on Fuzzy Logic and Intelligent Technologies in Nuclear Science (FLINS)
dc.relation.ispartofUNCERTAINTY MODELLING IN KNOWLEDGE ENGINEERING AND DECISION MAKING
dc.subjectIntuitionistic fuzzy sets
dc.subjectTOPSIS
dc.subjectservice quality
dc.subjectrail transit lines
dc.subjectFRAMEWORK
dc.subjectSELECTION
dc.subjectComputer Science
dc.titleAN INTUITIONISTIC FUZZY APPROACH FOR EVALUATING SERVICE QUALITY OF PUBLIC TRANSPORTATION SYSTEMS
dc.typeProceedings Paper
dspace.entity.typePublication
local.import.sourceWOS

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